Your questions, our answers: everything you need to know about our products and services!
FAQs Page
Products
What materials are used for your nightlights?
Our nightlights are crafted from durable ABS plastic and soft, non-toxic silicone. These materials are both safe for children and built to last, ensuring your nightlight remains in excellent condition over time.
How do the nightlights work (color change, timer)?
Many of our nightlights come with color-changing features, allowing you to select from a variety of colors. They also include a timer function that automatically shuts off the light after a set period (usually between 30 minutes to 1 hour). For specific details on each model, please refer to the product description.
Is there a warranty on your products?
We don’t offer a traditional warranty, but we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving the product. For more details, please visit our refund policy linked here.
Assistance
How can I contact you in case of an issue?
Simply visit the " Contact" section on our website to send us a message. We’ll get back to you within 48 hours of receiving your request.
What should I do if I receive a defective product?
If you receive a defective product, you have 30 days from the date of receipt to request a refund. Please visit the " Contact" section and follow the steps outlined in our refund policy .
Orders
How do I place an Order?
Placing an order is easy! Simply browse our website, select the nightlight you want, choose the desired options (if applicable), and click "Add to Cart." Once you're ready, proceed to checkout, fill in your shipping and payment details, and confirm your order. You’ll receive a confirmation email shortly after.
How Can I Cancel Or Change My Order?
You have 24 hours after placing your order to contact us via the " Contact " section. You can request to change an item or cancel your order and receive a refund.
Do I Need An Account To Place An Order?
No, you don’t need an account to place an order. You can check out as a guest by simply providing your shipping and payment information. However, creating an account allows you to track your orders more easily and speeds up future purchases.
Shipping
What are the shipping times?
Shipping times range from 7-12 business days, depending on the destination country. Please note that orders take 1-3 business days to be processed before shipping.
Do you ship internationally?
Yes, we ship to France, the United Kingdom, the United States, Sweden, Norway, Finland, Ireland, Denmark, Germany, Canada, Vietnam, and many other countries. You can check if your country is available for delivery during the checkout process.
What are the shipping fees?
We’re happy to offer free shipping on all orders, regardless of your location. There are no hidden fees, so you can enjoy a smooth and worry-free shopping experience.
You can track your order by clicking the link sent to you in the confirmation email. Alternatively, you can enter your order number and email or your tracking number in the " Track Your Order " section on our website.
