We do not accept product returns under any circumstances. All sales are final once the order has been processed and shipped.

2. Refund Eligibility

Refunds will only be issued in specific cases where the product is:

·Damaged upon arrival

·Defective or not functioning as advertised

·Incorrect due to a shipping or order fulfillment error

3. Refund Process

If your item meets the criteria for a refund, please contact us within 30 days of receiving the product. We will require:

·A clear description of the issue

·Photos or videos of the damage/defect

4. Refund Approval

Once your refund request is reviewed and approved, the refund will be processed back to your original payment method. Please allow up to 7-10 business days for the amount to reflect in your account.

5. No Refund for Change of Mind

We do not offer refunds for cases of changing your mind, ordering the wrong size/color, or other non-defect-related reasons.

6. Contact Us

If you have any questions regarding this policy or need assistance with a refund request, feel free to contact our customer support team at the following email address : 

contact@lum-ini.com